0000034260 00000 n TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. Our services help you design, build, and operate exceptional customer and employee experiences. 0000074155 00000 n Written by George Maybach for Fintel ->. Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a customer should build value, not destroy it. _W+ Guaranteed. 835 0 obj <> endobj xref 835 69 0000000016 00000 n 0000031129 00000 n Get better at textingthem. Not only will . With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. practices and strategy, Want to reach more customers? 0000009072 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Our industry specific CX solutions can help. The people, processes, and platforms to optimize your contact center. 0000116155 00000 n We combine leading technology partnerships About Us. Capital expendituresare estimated to between 3.1 and 3.3 percent of revenue, of which approximately 60 percent is growth oriented. 0000009179 00000 n You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. It also provides tolling and transportation. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. ", Marty Deghetto will retire from TTEC on November 2, 2020. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud prevention services First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to $475.6 million from $354.7 . ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. 0000003270 00000 n I'm excited to get started working with Ken and the team to accelerate growth in this next phase of TTEC's transformation.". on contact center cloud, Voice of the customer best practices and strategy, Want to reach more trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. "wa =gf)`Fr3f$cF=:O>|:tOS*-}OR]C~a. Humanify(R) DEI+ Bot . Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. base with new products and services 4. Privacy Policy. Whether youre rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. 0000194296 00000 n At TTEC, we help clients design, build and operate digital experiences, and provide the real-time CX analytics to be always optimising. 0000119092 00000 n 0000037328 00000 n Improve your business performance in any economic environment with our rightshoring and automation approach. When typing in this field, a list of search results will appear and be automatically updated as you type. For over 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. 0000116240 00000 n About Us. My first-hand experience is paramount to who I am professionally and personally," said Koskovich. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 million for the year ago period. When you have a great customer experience you know it. AI and automation trends, High-tech goes all-in TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. 0000006957 00000 n The power of big with the agility of small. Learn what we've learned from a resource 0000006062 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Get the agile tools to transform your total experienceone stage at a time. TTEC empowered a health benefits company to handle more calls, better andfaster. Fully Diluted EPS was $2.48 ( $3.68 Non-GAAP) Full Year Bookings of $762 Million. We make it a point to make sure all our employees feel valued and . The Company's vision of bringing humanity to customer and employee experiences through continuous innovation with talent, data, AI and emerging technologies resonates deeply with me. Contact Center Automation Tools and Trends READ THE ARTICLE. Eliminate friction and create value . H\j0l/Q&-b} Vm"o::5hFlag_q/5t^iUQ~(}s;,owqRuq~X?#>I?u_s4v~o^g)ia=outS/s'<>(?ac .8EjT]i9i5xC- We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team. And, when that experience makes customers and employees happy, its an investment that sustains itself. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. 0000119952 00000 n We help you design, build, operate, and. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improvingCSAT. Subscribe to our free digital CX publication, the Customer Strategist. One that tells you what is happening in the present. Eliminate friction and create value for your customers and employees. Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. 0000105286 00000 n 6 Reasons to consider nearshoring now GET THE GUIDE. "I am excited to welcome Chuck back to the TTEC family. Custom built to solve your Reconciliation of Non-GAAP Income from Operations: Add: Asset restructuring and impairment charges, Add: Amortization of purchased intangibles, Add: Interest charge related to future purchase of remaining 30% for Motif acquisition, Less: Changes in acquisition contingent consideration, Less: Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above. DENVER, Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Charles "Chuck" Koskovich has been named Chief Operating Officer (COO) of TTEC Engage. TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. It operates through two segments: TTEC Digital and TTEC Engage. 0000038100 00000 n Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. 0000014537 00000 n When it comes to your customers, only the best technology will do. Now, how cool is that? I have undertaken formal Genesys training on both products. Deliver best-in-class results, whether youre looking to acquire new customers or grow the ones you already have. The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. When typing in this field, a list of search results will appear and be automatically updated as you type. Because when it comes to the customer experience, your frontline employees must be happy to deliver experiences that make your customers happy. You choose how you respond, Our modular tech stack provides you with all of the tools you need to meet your customer where they are today and prepare for wherever they are going tomorrow. h1 04hJz\GMy~q` s endstream endobj 836 0 obj <>/Metadata 49 0 R/Pages 48 0 R/StructTreeRoot 51 0 R/Type/Catalog/ViewerPreferences<>>> endobj 837 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 838 0 obj <> endobj 839 0 obj <> endobj 840 0 obj <> endobj 841 0 obj <> endobj 842 0 obj <>stream 0000003537 00000 n Messaging saves the day with faster support and increased productivity. Design your CX to eliminate pain points and reduce churn. 4 ways to orchestrate The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Reduce cost and improve CX with recommendations from your front-line employees. We combine leading technology partnerships and the CX expertise to enable your success. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. The best outcomes. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Reporting to Ken Tuchman, TTEC's Founder, Chairman, and Chief Executive Officer, Mr. Erickson will lead over 40K employees to deliver the contact center of the future, today. 0000008629 00000 n Improve your business performance in any economic environment with our rightshoring and automation approach. Xi"0`{7^ MYLr" Kt4Ci'L)`qB#1:GSHk8EV6.|*h@&z='^%A"4C&(i^'=;[\o^"AH:TU!7$>$V3_`V'uspEqb ~l?e% 0000017351 00000 n TTEC is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. 0000013691 00000 n As a Information Security SOC Analyst working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also , an award-winning employment experience and company culture.The Info Sec SOC Analyst will use various tools and dashboards to monitor the TTEC . 0000194335 00000 n The Next Step in the CX Pioneer's JourneyTTEC pioneered the global CX industry almost 40 years ago when the company was founded by Tuchman. 0000001601 00000 n As a Customer Service Representative - Automotive Enthusiast working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. TeleTech Holdings said on February 23, 2023 that its board of directors declared a regular semi-annual dividend of $0.52 per share ($1.04 annualized . TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. AiThority TTEC Has Agreed to Acquire Avtex, a CX Technology Leader . It operates through two segments: TTEC Digital and TTEC Engage. "I'm thrilled to join TTEC at this pivotal time. Privacy Policy. 0000012659 00000 n Elevated. When it comes to your customers, only the best technology will do. The people, processes, and platforms to optimize your contact center. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . 0000031578 00000 n The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. 0000035148 00000 n Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. 0000002042 00000 n Everything you need to reimagine your CX and make your customers smile. Consumers choose where, when and how they interact with you. Gain a competitive advantage through automation. The best partners. Regardless of the products . Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. Elevate your sales team through sales outsourcing, including a customized growth services playbook. 0000004803 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. Learn why we use cookies and how to manage your settings. Get better . Find and engage customers across all channels. Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and . On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . 0000040915 00000 n 0#{/%3 n%bSF}(73+w9pV3bx$8 pP!Iu!. TTEC Holdings, Inc.(NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. TTEC Engage is a 60,000+ employee service company . 0000007344 00000 n 0000163153 00000 n We have a high degree of confidence in our enhanced 2021 outlook, including the revenue and profitability split between first and second half of the year.". 0000008880 00000 n 0000002727 00000 n Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions. Optimize the voice CX channel in a digital-first world, Contact center workforce 101: IVR vs. chatbots vs. agents, Weathering the Storm: Investing for Long-Term Contact Center Success, Driving better CX through improved employee training, Break down back-office barriers and deliver better experiences, All the CX trends you need to know for 2023, Breaking down backlogs with back-office accuracy and speed, 10 predictions shaping the evolution of customer and employee experience, Drive growth working with a customer experience outsourcing partner, Contact Center Automation Tools and Trends. Yes, it is possible. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition. We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. The experience economy has created an explosion of interaction volumes across a myriad of channels. "In the last 10 years, TTEC has doubled in size and more than doubled its profit. How do I operate more efficiently with automation. What you'll be doing: AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. 0000125245 00000 n "I look forward to being a champion for TTEC's global workforce, driving engagement, enhancing the employee experience, and delivering on the promises to our clients and their customers.". The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. News Apr 16, 2021. Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. 0000121691 00000 n Find and engage customers across all channels to accelerate growth. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. We caution you not to rely unduly on any forward-looking statements. An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. journeys, 5 digital transformation 0000042702 00000 n Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via . 0000008248 00000 n Returning to TTEC, where he led North American operations in the early 2000s, he brings deep domain expertise along with a strong background in SaaS technologies, video chat, analytics, and consulting. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. Tuchman continues, "I'm more excited than ever about our business. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Omnichannel technology that delivers personal CX at scale. February 27 2023 - 04:05PM. Increase customer satisfaction, grow revenue, and reduce costs all at the same time? 0000006260 00000 n Get the Trends Report >>, 10 predictions shaping the evolution of customer and employee experience, Hit the right notes with Omnichannel Orchestration, Outsourcing vs. managed services: Knowing the difference will save you time and money, How to Navigate the Complexity of Digital Transformation, Delivering great experiences amid the digital transformation. Elevate your sales team through sales outsourcing, including a customized growth services playbook. News Mar 2, 2021. Effective tax ratefor the full year is estimated between 22 and 24 percent. 0000030379 00000 n 0000156137 00000 n 0000009833 00000 n TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. When typing in this field, a list of search results will appear and be automatically updated as you type. journeys, 5 digital transformation 0000006467 00000 n This site uses cookies and by using the site, you are consenting to this. My core skill sets are the Genesys Cloud for which am currently certified and Engage platforms. Understand your customers on a deeperlevel. Reduce cost and improve CX with recommendations from your front-line employees. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined in Item 1A. CE1Q and the CX expertise to enable your success. What if we told you that you could deliver personalized customer experiences across every channel at scale? 0000024733 00000 n End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. 0000000016 00000 n Skilled at driving innovation globally and at scale, Shelly brings vertical industry knowledge, customer experience domain expertise, and strength in digital product development," said Ken Tuchman, chairman and CEO, TTEC. She is both a market-facing executive and a strong, cultural leader with a proven track record of building strategic value with C-level clients, employees, partners, and shareholders. library that's as agile as weare. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Reconciliation of Adjusted EBITDA by Segment : Cision Distribution 888-776-0942 The Company's TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational . 0000124652 00000 n Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. From data to insight, and insight to business value. delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000120061 00000 n TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . Digital CX Jump-Start. To learn more about how TTEC is bringing humanity to the customer experience,visithttps://www.ttec.com/, contactLiesl Perez[emailprotected]+1.303.551.1417, Cision Distribution 888-776-0942 from 8 AM - 9 PM ET. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. We make it easy. "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . 0000005907 00000 n s\AxA t8BAGPa}GP{tptptptptptptptptptpVf)Y,e"KRf)T,E2KZ_>(}>c4x= FOi4x= FOi|Es%tB}b[/]>608GW Y endstream endobj 47 0 obj <> endobj 48 0 obj <>stream This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. H\0X,R]C#pAT1g> }wf'wvulcgE9Cem8gUeoi9m~ov.]oZ6zVe/6KZxmas/C1rGW.?U{zxPMf_%yiHZ:Ph~^R\S7`)u]RCA_+ 0000016806 00000 n Koskovich, a proven leader who served as TTEC COO earlier in his career, was previously COO at TELUS International where he led the company's global operations and played a role in their successful global expansion. 0000022096 00000 n To learn more visit us at https://www.ttec.com. "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. Continuously promote a performance-driven culture and always work towards reaching for amazing. 0000010205 00000 n Specifically, important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, are risks related to our business operations and strategy, including our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; our dependance on 3rd parties for our cloud solutions; the impact of COVID-19 on our business and our clients' business; risks inherent in our rapid transition to a work from home environment; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; the risks related to our technology, including cybersecurity, the reliability of our information technology infrastructure and our ability to consistently deliver uninterrupted service to our clients; the risk related to our international operations; the risks related to legal impacts on our operations, in particular rapidly changing laws that regulate our and our clients' business, such as data privacy and data protection laws and healthcare, financial and public sector specific regulations, our ability to comply with these laws timely, and cost of wage and hour litigation in the United States; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks.

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