. There was a shelf of Diet Coke 6-pack bottles listed at $5.99. Visit Costco Same-Day Delivery and enter your address to see if delivery is available in your area. Cool, I'll do that then! If someone has been burned, theyll usually review. If this is the case, youll need to reach out to Instacart directly to get the order canceled, but you might get a cancellation fee in the process. - a customer was charged for an item, but the item wasnt included in the items delivered to the customer. To qualify for a refund or credit under the Guarantee, the customer must: Customers are eligible for a refund or credit towards a future order up to the amount the customer paid for the item for the following order issues: Instacart may issue a partial refund or credit for that item if only a portion of an item is missing or damaged. Save my name, email, and website in this browser for the next time I comment. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The app has a live-chat support feature that guarantees you can chat with an agent within two minutes. I ordered 3 6-packs of Diet Coke bottles listed for $4.99 each. Some scammers are always out to see if they can get things for free. Answer (1 of 4): You have to cancel the order before the time is up to do so. Today I explore no bags at my local Aldi's, juice spilling all over the back of my trunk, the new instacart card, delivering items with apple boxes, and cust. Desired outcome: Requesting an Instacart refund via your web browser is fairly similar to requesting one on the app. What do people get out of reporting damages? She then told me that it was my fault because, "charges just don't magically appear" She then told me it was my fault because I didn't have the funds available in my account so they tried 4 times. Merle Bolonkin. Alcohol may never be delivered to a retail business or college campus. Your information isnt stored on shoppers personal devices. and . I will never use you again. Only a small percentage of Shoppers and customers are there to run a scam. As a Shopper, you can earn a side or full-time income working for Instacart. I kind of think reporting the fraud is not really going to hurt anybody. Store won't give a refund for Instacart purchase unless it's Kroger online pay and select others. Has anyone else had any customers say they had a damaged item? Youd just have to figure out if you want to place the same order at a different time or brave the unknown and venture into the grocery store. Instacart shoppers arent perfect, and sometimes they find bad apples (literally) or choose a bad substitution. Our website is supported by our users. When youre logged into the Instacart app, youll first need to find the receipt for your order. Click Report a problem on the relevant order. If youd rather speak with an agent, theres a call now feature inside the app. Damaged alcohol items. If you aren't 100% satisfied with this item, you may return it or exchange it for free. - an item arrived broken or in an unusable condition. No penalty to shoppers. I quit shopping for instacart and shipt a couple of months ago. Until last week whereby they have refused to refund . If you are a victim of an Instacart scam, there is a chance that Instacart will help you to resolve the issue, especially if you are a customer. Instacart can be a fantastic service for grocery delivery, especially when you dont have enough hours in the day. As with almost any online platform, there are scams on Instacart. For an order placed through the Instacart App, follow these steps: 1. Just a report on the order. On December 14, 2022 I placed an order with instacart for my elderly mother who is handicapped and housebound. There are a few different types of Instacart refunds you might be available to receive. Please contact Instacart Care if your alcohol items are damaged. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Instacart+ family account terms and conditions, Sephora holiday sales terms and conditions, Instacart Mastercard Pay with Points terms, Instacart+ promotional terms and conditions. Instacart processed . If the Instacart customer doesnt have any instructions and an item is out of stock, the Shopper can message the customer and see if theyd like a replacement. It has been weeks, and was a great factor in me slowing down with Instacart. You can rate your shopper and then go about asking for your refund. The best way to get in touch with Instacart is to contact customer service. I made an order on December 31, which is NY Eve. Submit a complaint and get your issue resolved. Possible Instacart order issues include Missing or extra bag/items in your order, you order includes the incorrect item, poor replacement of items in an order, wrong quantity of items in an order, expired or damaged item in the order, order arriving early or late and finally a delivery that never arrived. Instacart, great concept, but a huge rip-off. Bad Replacement Items. 3. When placing an order, you can click on each item and leave a note specifying your preferences, whether it's bananas that are more green than brown or apples that are a certain color, Jen said. Is missing items that you were charged for on the final receipt; Contains damaged, spoiled, or otherwise unusable items; Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. Seconds per item (speed): The Instacart shopper app tracks 'seconds per item,' which is the total shop time divided by the number of items. Click Report a problem on the relevant order. I have been using this service several times a week for well over a year, as I have been struggling with health issues so the "convenience" of this services has its benefits, when it runs smoothly. For example, if you put the items on the customers front porch, take a picture that clearly shows the items and the porch. I received a 1 star review from the customer, which I found out later is related to the founder. If you notice bot activity, you can report the user to Instacart. A record gets made so that if this is a regular occurrence, where the customer is doing something malicious rather than just trying to get faulty produce replaced, that can be handled. Instacart makes it easy to order from your favorite stores. This seems like a massive breach of confidential credit card information. This seems like a fraudulent practice to me as my card details were stored on their app and it appears they want these charges to go under the radar. Thank you for being concerned! Not to long ago I got a damaged item for a dang watermelon. This can be as inconvenient as forgetting your favorite snack or a key ingredient for dinner. Cookie Notice 7:00 AM PST March 3, 2023. Yeah just declare it damaged and leave 5 star rating, you can also leave a comment explaining to her that it was bad but it was not her fault that way she doesnt feel upset /guilty at the damaged report. My experiences with shoppers had been almost entirely positive until about 6 months ago when they hired loads of new shoppers. Refused to reverse two of the charges Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following. Select the reason for the refund (wrong item, missing item, damaged item, etc). While Shoppers do sometimes make a mistake and dont pick up an item, some scammers abuse this system. Instacart reserves the right to modify or cancel the Guarantee at any time. Click the 3 horizontal lines in the upper left corner and select, Authorization holds, recurring payments, and unknown charges. Well, these items were damaged, not missing. Strangely, the order was complete with no issue so I thought. If your order is over $35, youll get free delivery and wont receive a delivery fee when you have Instacart Express. Call never materialized, even after emails to instacart. Getting your groceries delivered to the wrong address is more than an inconvenience, especially if youre trying to run a household and have suddenly found yourself without food. Place an order through the Instacart platform for which the 100% satisfaction guarantee text appears on the checkout screen; and, Report one of the order issues identified below within one week of delivery. Still though, you've already been refunded so you're not entitled to go to the store and get a 2nd refund. To understand this scam, you must first understand how the Instacart app works for Shoppers. Shoppers can only add alcohol to replace other alcoholic items. I want a refund ASAP of my original order and I want to not hear from this useless company again. Looking forward to 2016, here are five of the biggest trends you should know about. . Usually, we can make things right quickly when you report a problem through the Instacart app or website. and may expire. In some cases, delivery drivers will drop off your groceries at the wrong address, leaving you stuck with no food and out of money. The biggest player in the game, McDonalds, is finally staging acomebackand putting kale on the menu.Theres a lot of change happening in the world of fast food. Winterlover35 2 yr. ago. As a customer, there isnt much you can do to prevent this scam other than carefully reading through an Instacart Shoppers reviews before choosing them. $100 Instacart credit automatically upon approval, plus a free year of Instacart+ membership . She also wanted them by a certain time, which I went above and beyond to deliver before that time and handed them to her! Click here to get notifications about new complaints of Instacart. Instacart Express is a bonus service you can pay for from Instacart to help make your experience a bit easier. Original review: March 3, 2023. Same-Day Delivery Powered by Instacart is available to members in most metropolitan areas. If it is too late to cancel, I suggest calling Instacart at the 800 number and ask if you can cancel. Shop online & get your groceries delivered directly to your door in as fast as 2 hours. Ive been scammed by Instacart by someone using my card to order groceries unauthorized by me. See the following options for more information about order issues: Log in to help us get you to the right help quickly. It sucks when customers leave bad directions or add a ton of items after you've started the order. - the individual(s) responsible for shopping for the items and/or delivering the items engage in inappropriate conduct during the shopping or delivery process. Broken seal. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. Some scams are directed at customers, while others primarily affect Shoppers. So far this month Ive had over $300 taken out of my checking account and am patiently waiting for a refund! Press question mark to learn the rest of the keyboard shortcuts. What I think happened is that somehow the brand new shoppers got priority on better paying batches or something because boy did it go downhill quickly. For more information, please see our Best for straight and wavy hair. I hear what you're saying, I'm not saying I couldn't have made a mistake, I just felt like I did inspect the produce well and that it looked good. Customers must be 21 or older to order alcohol items and provide an approved photo ID showing their birthdate at delivery. Matt Wilson. - the order arrives after the end of the scheduled delivery or pickup window. The shopper delivering obviously molded fruits or vegetables, cold or frozen items not kept temperature controlled to delivery, squashed baked goods are just some examples of when the shopper is at fault and a reduced rating is appropriate. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Damaged alcohol items. One order with Tony's Finer Foods for $105.00 and one order with Sam's Club for $165.00. I just wanted to know how to return it without a receipt or exchange it since the thing I got instead is the same price. I had an Instacart Shopper use my credit card for unauthorize purchased today around 130pm December 19, 2022! I bought some store-made pico de gallo that smelled absolutely rancid when I opened it. CANCEL MY ORDER AND ANY MEMBERSHIP ACCT I MAY HAVE JOINED. Log in to help us get you to the right help quickly. Instacart, which had an estimated valuation in the tens of billions of dollars, experienced tremendous success over the past few years, especially when its primary service - home delivery of groceries and other products - became a necessity for anxious and cautious customers during the pandemic. Some states require a signature before the alcohol can be delivered. If your order is a fairly large order, odds are shoppers wont want to take it on. Wrong, damaged, and missing items are some common issues that some customers report. This was strange to me as I had used the service a maximum of 3 times, months possibly years ago (2020) and never signed up for their auto renewal, much less their annual plan. Other bots snap up offers on behalf of the Shopper. You can speak with an agent within two minutes or schedule a callback at a time thats convenient for you. For our $250 order, Instacart's service fee was usually $15, and it climbs higher if you don't opt into its annual membership. You can check availability in your area with the Instacart app or website. Read on to learn more about these scams and how to avoid them. The chair was even an add-on after I informed the customer that I was checking out. If you selected an item issue, choose the affected item(s). hours. United States-issued driver's license with photo. After a few particularly bad shoppers I switched to curbside (my HEB uses their own hourly employees to shop and stage orders placed through their app). To report a safety incident. Worn: 0.251 - 0.575. or something like that.. For separate items though, I tried inserting damage values per item like you mentioned above, but it is ignored, items following the value at the top. Instacart reserves the right to modify or cancel the Guarantee at any time. I'm so sorry that happened to you. The good shoppers are now stuck with the crappy fraudy customers while the revolving door of new hires continues to turn. Common: 2-in x 6-in x 8-ft; Actual . Tbh if that was the case I would turn around go back to store and get another one. All Shoppers in the area can check their app and choose from available orders. Answer (1 of 4): When a customer reported item(s) missing/damaged/incorrect, they can see it on their end and report them as fraud with option to submit as proof. Matthew Wilson. I reported mine. It tells you on your app or desktop that you can do it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They are not assigned by Instacart. This year its another story as in February, May. Begin typing to search, use up and down keys to navigate, enter to select. Log in to help us get you to the right help quickly. Your speed isn't a factor for batch opportunities, and you won't be punished for slower speed, but keeping . There are a few concerns for an Instartcart Shopper. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. Usually, we can make things right quickly when you report a problem through the Instacart app or website. A special [censored] you very much. I at least get to say something to defend myself and the refund was already made, I doubtful instacart will take it back.

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